ZINGSERV® Contact Center System (CCS) Series

A fully integrated communications system, ZINGSERV® Contact Center System (CCS) Series simplify the implementation and establishment of your contact center business while keeping cost low. Whether it's phone, fax, e-mail, web or SMS – your communications is channelled through a CENTRALISED communications system – providing greater communications efficiency, productivity and enhanced customer satisfaction. ZINGSERV® CCS Series include a single platform PABX with Interactive Voice Response (IVR), Automatic Call Distribution (ACD), Automatic E-Mail Distribution (AMD), Voice Mail System (VMS), Real-time Call Recorder and Computer Telephony Integration (CTI) server as well as enhanced features such as fax-on-demand, web collaboration, call-conferencing, Voice-over-IP, text-to-speech enabled and SMS capability. You now need to liase with only one single point of contact and you have access to so many more features and capabilities at affordable prices.

Built on highly stable Linux platform, and designed using revolutionary FlashkeyTM technology, patented PCI Master technology as well as Advanced Specific Integrated Circuit (ASIC) and Digital Signal Processing (DSP) technology, ZINGSERV® CCS Series work with any type of analog phones and PCs, and able to support 8 groups, 8 parties’ full duplex call-conferencing that occur simultaneously. On top of that, it is also a scaleable system designed to serve the evolving needs of contact centers, regardless of size. A single cabinet system can cater to a capacity of 400 lines. And because the system is designed to be modular, you can add on cabinets for bigger capacity, housing as many as 5,000 lines. In addition, it has strong TAPI support which allows easy integration with any available CRM systems.

ZINGSERV® CCS series also come with a smart and friendly-to-use Web browser interface that support all your agents' sophisticated call-handling needs, allowing easy administration and access of customers' information - empowering your agents to manage calls more productively.

Traditional Communications Architecture
ZINGSERV® Contact Center System Series